Hey there, I’m a manager at a small insurance firm, and we’re looking to upgrade our customer service setup. Right now, we’re stuck with slow email replies and long call wait times. I’ve heard about things like AI bots or voice analytics making a difference. Has anyone tried these in their business? What’s your experience, and what tools would you recommend?
Hey there, I’m a manager at a small insurance firm, and we’re looking to upgrade our customer service setup. Right now, we’re stuck with slow email replies and long call wait times. I’ve heard about things like AI bots or voice analytics making a difference. Has anyone tried these in their business? What’s your experience, and what tools would you recommend?