Hey all, I’m managing a small insurance firm, and our customer service is lagging with slow email responses and long call wait times. I’ve been reading up on AI chatbots and voice analytics as game-changers. Has anyone used these in their business? I found some cool ideas on https://softcircles.com/blog/modern-customer-service-innovations. What tools have you tried, and how did they work out for you?
Hey all, I’m managing a small insurance firm, and our customer service is lagging with slow email responses and long call wait times. I’ve been reading up on AI chatbots and voice analytics as game-changers. Has anyone used these in their business? I found some cool ideas on https://softcircles.com/blog/modern-customer-service-innovations. What tools have you tried, and how did they work out for you?